Matthew Curtis
The Engineer Behind Your Uptime
I've spent 4+ years (and counting!) keeping enterprise systems running at L'Oréal and PwC. Now I'm automating the work I used to do manually, and building tools that work for any person or company, not just the Fortune 500.
Companies I've Helped
Enterprise IT support, built on reliability.
Welcome! Glad to have you here on my personal portfolio page. If you are a recruiter, friend, family member, or just found this link in the wild somehow, I'm happy to share a little about the professional side of my life. Lets take a quick dive and see what's been going on!
I'm an IT Engineer with 4+ years of corporate IT experience across enterprise and C-suite environments; currently at L'Oréal, previously a Technologist at PwC. My day-to-day blends hands-on troubleshooting with the engineering work that prevents tickets from being raised in the first place.
I work fluently across ServiceNow for incident and asset management; Microsoft Intune and Workspace ONE (WS1) for MDM at 8,000+ asset scale; and identity tooling across Azure AD and Active Directory.
From new-starter onboarding to white-glove C-suite engagements, Crestron-based A/V for 250+ attendee meetings, and MDF/IDF work in the switch closets, full Cisco infrastructure replacements... and much more to come.
- MDM at scale: Intune & Workspace ONE
- ServiceNow incident & asset management
- White-glove C-suite & executive support
- Crestron + Teams rooms A/V for enterprise meetings
- MDF/IDF, switching, and structured cabling
A practical, enterprise-grade toolkit.
The tools and domains I use daily to support, secure, and engineer reliable end-user environments.
Where I've supported the business.
A timeline of enterprise-focused IT roles, with a clear move from frontline support into endpoint engineering.
- Senior IT TechnicianL'Oréal - Berkeley Heights/Clark - NJ2025 — Present
- Resolved 150+ L1 / L2 requests per month across hardware, software, and networking via ServiceNow, maintaining a 100% customer satisfaction rating as the sole technician on site.
- Owned onboarding and offboarding for interns and direct employees; provisioning assets and access through Active Directory, Azure AD, and ServiceNow as the first IT touchpoint after HR.
- Took ownership of complex, out-of-scope issues across cloud, networking, and external SaaS platforms to strengthen cross-team collaboration.
- Support A/V for enterprise meetings with 250+ attendees, including Crestron configuration, display and sound testing, and connectivity troubleshooting.
- Coordinate with HP, Apple, and Microsoft for asset lifecycle, repairs, and product testing; including hands-on swaps and liquid-damage triage for time-sensitive incidents.
- Independent IT ConsultantSelf-Employed - Tri-state area2025 — Present
- Led a full workstation infrastructure upgrade for Aprio (Scotch Plains, NJ), replacing legacy systems with dual-monitor DisplayPort MST configurations with zero post-deployment support incidents.
- Resolved large-scale network instability at Liberty Landing Marina (Jersey City, NJ) by replacing and reconfiguring Cisco hardware across 12+ distributed nodes spanning a 1-mile coverage area, eliminating recurring outages.
- TechnologistPricewaterhouseCoopers (PwC) -Midtown Manhattan, NYC2023 — 2025
- Administered MDM across an enterprise estate of 8,000+ assets using Microsoft Intune and Workspace ONE (WS1), and coordinate with global teams for employees traveling to external engagements.
- Delivered white-glove C-suite support during high-profile, time-sensitive, and legally sensitive engagements where precision was non-negotiable.
- Provided hands-on MDF/IDF support including switch checks, port tracing, and structured cabling.
- Championed cross-site IT support across 4 tri-state locations, including connectivity and operations in unmanned offices, maintaining all-green operational status.
Real projects with real outcomes.
From a full office infrastructure overhaul to replacing a Cisco network across a 1-mile marina, see my consulting work backed by photos and documented results.
Resume & certifications.
View a web version of the highlights or download the document for your hiring system.
Enterprise IT support and endpoint engineer with 4+ years across large corporate environments. Strong in ServiceNow, Azure/Intune, remote support, and A/V support.
- Senior IT Technician — L'Oréal - Berkeley Heights/Clark - NJ (2025 — Present)
- Independent IT Consultant — Self-Employed - Tri-state area (2025 — Present)
- Technologist — PricewaterhouseCoopers (PwC) -Midtown Manhattan, NYC (2023 — 2025)
- ITIL 4 FoundationPeopleCert
- Information Technology GeneralistU.S. Department of Labor
- CompTIA Security+ (in progress...)CompTIA
Let's talk about your IT needs.
Please reach out about potential roles, consulting requests, or just to say hello! I usually reply within 1-2 business days.